Your trusted IT AMC partner in Dubai for stress-free operations. Get 24/7 IT support with guaranteed 15–30 minute response times, SLA-driven remote & onsite support, and proactive monitoring — so you stop reacting to IT failures and start preventing them.
A few hours of downtime can mean lost revenue and damaged reputation — you need more than a quick fix.
We prevent system failures before they impact operations — keeping your Dubai business productive, not firefighting.
Proactive security management protects your business from cyber threats and data breaches, around the clock.
Fixed monthly costs eliminate surprise IT expenses and make financial planning simple.
24/7 access to certified IT professionals — expert support whenever you need it, without hiring in-house.
Guaranteed rapid response for critical issues — your team never faces extended downtime.
We monitor your entire network and apply patches and updates before they become problems.
A dedicated manager who understands your operations and tailors your AMC accordingly.
Protection from malware, ransomware and threats — comprehensive security in every plan.
Reliable automated backups and swift recovery keep your business continuous.
We handle vendor communications and licence renewals so you stay compliant and current.
From endpoint devices to complex server infrastructure:
Packages for businesses of every size — pick your tier, we'll tailor the scope.
Up to 10 users
Up to 25 users
Up to 50 users
We put our promises in writing — clear, guaranteed response times by plan:
| Feature | Essential Care | Business Plus | Enterprise 24/7 | On-Demand |
|---|---|---|---|---|
| Remote response | ≤ 4h | ≤ 2h | ≤ 1h (24/7) | Best-effort (≤ 8h) |
| Onsite response | NBD | ≤ 8h | ≤ 4h | Scheduled |
| Onsite visits incl. | 1/mo | 2/mo | 4/mo | — |
| Security | AV | EDR | EDR | — |
| Server management | Add-on | Add-on | Up to 3 incl. | — |
| Priority | Impact | Guaranteed remote support | Onsite (if needed) |
|---|---|---|---|
| High (P1) | Total network/server down, major security breach | Immediate — target 15 min | Target 2 hours |
| Medium (P2) | Partial system affected, crucial peripheral failure | 15–30 min | Target 4–6 hours |
| Low (P3) | 1–2 individual systems, non-critical errors | 30–45 min | Within 8 business hours |
SLAs and pricing depend on your package and are customised to your needs. Indicative basic plans start from around AED 300–800/month; contact us for accurate SLA details and a quote for your business.
Eliminate unexpected repair bills with fixed monthly pricing that fits your budget.
Proactive security and reliable backups protect against data loss and cyber threats.
Continuous monitoring and maintenance keep your operations running 24/7.
Expert guidance turns IT from a cost centre into a competitive advantage.
An IT Annual Maintenance Contract provides comprehensive, proactive IT support and maintenance for your business technology. It minimises unexpected downtime, reduces IT costs, protects your data, and keeps your systems secure and efficient around the clock.
For critical (P1) issues, we target an immediate response — 15 minutes or less — to get your critical systems functional as quickly as possible, minimising impact on your operations.
Our comprehensive plan includes spare-parts replacement for covered hardware. We also offer labour-only plans that include all support and labour but exclude physical parts. We tailor the contract to your exact needs.
It depends on the number of devices, the support required, and whether spare parts are included. Basic plans for small businesses typically start from around AED 300–800 per month, while larger enterprises use customised contracts. Contact us for an exact quote.
Stop reacting to IT failures and start preventing them with Al Hutaib's comprehensive IT AMC — guaranteed response times, SLA-driven support and predictable costs.
