Al Hutaib is the No.1 IT AMC company in Dubai, offering fast, reliable IT AMC support. We handle every IT issue so your business runs smoothly — 24/7 support, proactive monitoring and an average response time under 30 minutes.
System downtime stalls operations, reduces revenue and erodes customer trust. A reactive approach is no longer enough — a proactive AMC stops IT issues before they disrupt your workflow, for stable performance, stronger security and predictable operations year-round.
24/7 access to trained IT support professionals with an average response under 15–30 minutes for critical issues — your team is never left waiting.
We monitor your entire network and apply essential patches, updates and fixes in the background, minimising the risk of disruption.
A dedicated IT manager oversees your account and a primary engineer knows your system inside-out, meeting your technical and compliance needs.
A system-wide security strategy against malware, ransomware and intrusion, with clear enforced IT policies protecting your sensitive data.
Reliable, year-round backup and recovery tailored to your data — with fast restoration that protects business continuity.
We handle vendor communications, renewals and software-license tracking, keeping you compliant and your tools up to date.
Your AMC covers every piece of technology your business relies on — seamless, integrated support across all systems.
Full support for laptops, computers, servers, CCTV, access control and business software — all brands and operating systems.
We manage firewalls, switches, patch management and core networking, with proactive cybersecurity in every contract.
Automated cloud and on-premise backups, monitored daily — including Acronis Cyber Protect backup — so your data can be recovered swiftly in any emergency.
Proactive maintenance of cloud infrastructure (like Microsoft 365) and physical servers to maximise uptime for critical apps.
We keep your physical security and access-control systems operational and secure for truly comprehensive coverage.
Full support for PABX and VoIP so you stay connected to clients and your team without interruption.
25+ years of dedicated service in the UAE — stable, reliable, expert IT AMC support that has stood the test of time.
We understand Dubai's commercial and regulatory environment, delivering international best practices tailored to your local needs.
Your dedicated IT manager acts as a technology consultant — strategic guidance that future-proofs your growth, not just fixes.
"For over a decade, a trusted IT AMC partner for businesses across Dubai and the UAE."
— Al Hutaib IT Support TeamFlexible plans with fixed monthly costs — from hourly support to fully comprehensive cover with spare parts included.
From the endpoint devices your staff use daily to the servers and networking that power your business.
Fast fixes for all brands of laptops, desktops and workstations — on-site and remote — with constant monitoring to catch issues before they slow your staff.
Experts in server and storage hardware from all major vendors, with round-the-clock support keeping your most critical assets secure and available.
Support and maintenance for your routers, switches and wireless infrastructure — seamless, high-speed connectivity across your premises.
We validate and troubleshoot your applications and apply preventative security measures, protecting your systems from spyware, viruses and downtime.
Clear, guaranteed support times so you always know what to expect from your dedicated IT support partner.
| Priority | Impact description | Guaranteed remote support | Onsite (if necessary) |
|---|---|---|---|
| High (P1) | Total network or server down; major security breach. | Immediate (target 15 min) | Target 2 hours |
| Medium (P2) | Partial system impact; crucial peripheral failure (e.g. mail server slow). | 15–30 minutes | Target 4–6 hours |
| Low (P3) | 1–2 individual systems; non-critical errors; routine requests. | 30–45 minutes | Within 8 business hours |
A fixed monthly fee based on your user count — complete budget control and lower overall IT expenditure, with no surprise repair bills.
Proactive security and managed backups mean tight protection and reliable disaster recovery, keeping your critical data safe at all times.
Consistent monitoring and updates mean fewer disruptions and more productivity, so your team can focus on strategic goals.
Access to qualified experts advising on upgrades and digital transformation — turning IT from a cost centre into a competitive advantage.
Dissatisfied with your current provider? Our transition team handles documentation, asset inventory and knowledge transfer with zero downtime.
Call us or use our online form. Our non-sales team listens to your challenges and goals without any pressure.
We run a free IT assessment of your scale and infrastructure, then create a precise Annual Maintenance Contract tailored to you.
You pay a fixed, predictable monthly amount and immediately get unlimited, proactive monitoring, administration and full support.
You can't manage or protect what you can't see. As the authorised Middle East representative for Netziya, Al Hutaib delivers Netziya Endpoint Visibility — an intelligent network platform that discovers every asset, monitors your entire infrastructure in real time, and surfaces AI-driven alerts before small issues become outages.
Automatically discover and inventory every device on your network, with subnet scanning for full coverage.
Monitor infrastructure health and enterprise network activity live, from a single intelligent console.
Analyse VPN-connected endpoints in real time, capturing session details and device identities.
Collect addresses and system details via community strings and OIDs for continuous device monitoring.
Intelligent alerts surface anomalies and issues early, so you act before they become outages.
Role-based access control and LDAP integration keep platform access secure and governed.
Keep your IT running smoothly with our IT AMC packages in the UAE — tailored solutions for IT security, maintenance and support.
An IT Annual Maintenance Contract (AMC) is a service agreement providing comprehensive, proactive IT support and maintenance for your business technology. It minimises unexpected downtime, reduces IT costs, protects your data and keeps systems secure and efficient around the clock — prevention, not just fixing problems.
For critical issues (P1), our IT AMC provides an immediate response with a guaranteed target of 15 minutes or less from when the ticket is logged, so your critical systems are restored as quickly as possible.
Our Comprehensive plan includes spare-parts replacement for covered hardware, with fixed monthly costs. The Labor-Only plan includes all support and labour but excludes physical replacement parts. We tailor the contract to your exact needs.
No — it covers your entire infrastructure: servers, storage, networking gear (routers, switches, Wi-Fi), firewalls, cloud services (like Microsoft 365), CCTV, access control and PABX/telephony. We are your single point of contact for all business technology.
Through a robust framework: 24/7 firewall monitoring, regular vulnerability scanning, centralised patch management and automated, monitored backup and recovery. We define and enforce clear IT policies to shield your network from malware, intrusion and ransomware.
Absolutely. We specialise in seamless transitions — full asset inventory, documentation transfer and zero downtime during the switch, so you get better, more reliable support from day one.
We serve diverse sectors including commercial, manufacturing, finance, healthcare, retail and public sector — tailoring the contract to each industry's compliance and operational needs.
Reactive fixes problems after they happen. Proactive — the core of our AMC — means constant monitoring, patching and fixing potential issues in the background before they cause failures, ensuring maximum uptime.
Simple: contact us, we perform a free IT audit to assess your needs, then propose a customised Annual Maintenance Contract. Once approved, you immediately receive unlimited, proactive IT support.
Yes — comprehensive support for your PABX and VoIP telephone systems is integrated into our full IT AMC packages, keeping your voice communication clear and operational.
Al Hutaib is a leading local IT AMC provider with 25+ years of experience, trusted by businesses across multiple sectors in Dubai and the UAE.
Cost depends on the number of devices, the type of support and whether spare parts are included. Basic plans for small businesses typically start from AED 300–800 per month, while larger enterprises use customised contracts. We tailor packages to your exact requirements and budget.
